FAQ

Check-in is from 14:00 and check out is by 11:00.
*However, the time may vary according to the content of the accommodation plan.
Also, if you wish to check in late (after 22:00), please contact the front desk.

We will keep it at the front desk (cloakroom) on the 1st floor.

Please fill in the name of the representative of the staying guests, the name of the sender of the luggage and your arrival day, and send it to the front desk below.

[Luggage delivery address]
38-1 Mihama, Chatan-cho, Nakagami-gun, Okinawa, 904-0115
MB Gallery Chatan Front（Tel:098-921-7111）

We will charge an additional fee if you wish for this service, so please contact us. Please note that we may not be able to meet your request depending on the availability of your room.

Yes, we provide complimentary Wi-Fi for all guest rooms and the hotel lobby. Please read the QR code or ask our staff for the password to access.

Pets are not allowed to stay at the hotel, with the exception of guide and service dogs.

Smoking is prohibited in all guest rooms, including the veranda. To smoke, please exit the main entrance on the 1st floor and use the designated smoking area on the left side.

We have one room. The guest room type is “Superior” located on the 2nd floor. Please contact us in advance for availability.

Adjacent Superior and Comfort type connecting rooms are available. Please contact us for more information.

Basic:

• 3 days prior to check-in – 30%
• One day prior – 50%
• same day – 100%
• No show – 100%

Please note that the cancellation fee will vary depending on the applied plan.

The accommodation fee is chargeable at check-in.
We accept cash and the credit cards below, electronic money, Edy and PayPay.
[AMEX, JCB, DC, Diners, UC, VISA, MASTER, NICOS, UnionPay]
Please contact us about the use of other cards.

Yes. Free parking is available.

Laundry rooms are available on all floors with laundry detergent provided in the guest room for all staying guests.
The laundry room is equipped with a washing machine, dryer and ice machine. If you wish to utilize our laundry service for a fee, please fill out the order slip provided in your room and kindly submit it to the front desk. (If you drop off your laundry at the front desk by 10:00 a.m. we will return your finished item(s) in the evening on the same day.)

The maximum age for bed-sharing is 5 years old, and up to 1 child can use an existing bed per adult. Children 6 years and older are included in the capacity of one room and an adult charge is chargeable.

The following items are available for children staying at the hotel. (Limited numbers, advance reservation required)

• Crib (for children 1 year old and under)
• Diaper trash box
• Baby bottle disinfection case
• Stroller (for children 2 years old and under)
• Bed guard
• Toothbrush set (including slippers for children)
• Pajamas (adult S size is provided)

07: 00~10: 00 (L/O 09: 30)

The 7th Moon Club Lounge, exclusive for staying guests, is open from 11:00~22:00.

However, there may be a change in the open hours and services provided.

Club Lounge Service Contents:

• 11: 00 ~ 18: 00 Self-service of soft drinks and coffee.
• 14: 00 ~ 16: 00 Tea Time (soft drinks and sweets)
• 16: 00 ~ 18: 00 Aperitif Time (alcohol and light meals)
• 18: 00 ~ 22: 00 Bar Time (charges will incur for alcohol and light meals) Please be noted that service hours may change

The gym is open from 08: 00 ~ 20: 00.

No. All facilities usage is exclusive for hotel guests only.

We kindly request that any child below 13 years of age refrain from utilizing the gym equipment.

We kindly request that you enter the gym with indoor shoes.

Rental shoes are available, please kindly visit the front desk for assistance.

Yes, locker room is available for changing.

No. All facilities usage is exclusive for hotel guests only.

April ~ October 10: 00 ~ 19: 00, November ~ March Closed

Operating hours will change depending on the climate and other conditions.

Pool towels can be rented on the 7th floor. There is also a pool gown in your room.

The hotel pool depth is 1.2 meters. Children from age 5 to 15 must be accompanied by a guardian when swimming.

However, please kindly refrain infants using diapers to use the pool.

Luggage may be accepted at the front desk on the 1st floor or at the shop “Mancha” for shipping.

• However, we cannot accept luggage with a width + depth + height exceeding 160 cm or is more than 25 kg.
• There are some items in the shop that may not be shipped.

There is a Travelers Gift Shop “Mancha” on the 1st floor. Light meals and drinks are available.

We do not have a vending machine, but we do have a minibar in the room.

Yes. There is a café “Marina Bay Café” on the 1st floor. Walk in guests are welcome.

There is a rental company [Orix Rent-A-Car Chatan Fisherina Branch] next door from the hotel.
Business Hours: 08: 00 ~ 19: 00
Tel: 098-936-0543

Room floors above the second floor are reserved for the exclusive use of guests.
Please refrain from meeting with visitors in your guest rooms.

Please use the cafe & lounge on the 1st floor.